The second-hand marketplace Users Share Frustration Regarding Sizing Changes
Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.
This online marketplace has altered its size classifications for women's and children's garments but did not contact every member regarding the update.
Digital Channels Reaction
Countless users and merchants are posting online stating that platform listings now display an altered size classification versus the original listing due to the recalibration.
The company said the updated approach better aligns with similar services.
The platform has recommended to review their products and manually change the size if necessary, causing user dissatisfaction.
Measurement Approach Updates
Before the change, the sizing featured a single numeric size and a letter, like S/8 or M/10.
The new system has an alphabetical indicator and numerical range like S/UK 8-10.
With some products, the measurements have been reclassified - like an L measurement used to be a 12 but is now a UK 16-18.
Shopper Accounts
Frankie Bridger, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," as the platform currently indicates.
Another user, located in Scotland, said garments she listed on Vinted with size 14 labels were showing in the marketplace as size 20–22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Manual Updates
Another shopper, located in England, explained she became annoyed because the modification necessitated personal updates the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and Vinted sales have been crucial following partial earnings loss," she stated.
Platform Context
The service features exceeding 100 million members, comprising 18 million UK members.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This represents another occasion where an unanticipated change within the service has received backlash: previously, the platform withdrew an update to its shipping options due to shopper criticism.
